At "Qamra Abayas", we are committed to providing the best logistical services and a fully transparent shopping experience. In accordance with the E-commerce Law issued by the Saudi Ministry of Commerce, we outline below the consumer's rights and duties regarding shipping and delivery:
First: Consumer Rights & Shipping Details
- Delivery Scope and Options: Orders are shipped via our approved partners (such as Aramex) or our private delivery representatives. Please note transparently that shipping and delivery services are currently limited to specific geographical areas and do not cover all regions. Delivery availability for your area will be clearly indicated during the checkout process.
- Punctuality: The consumer has the right to receive their order within the timeframe specified during the purchase process (for supported regions).
- Right of Cancellation: According to regulations, if exceptional circumstances cause a delay exceeding (15) days from the agreed-upon date (without prior agreement on a new date), the consumer has the right to cancel the order and receive a full refund.
Second: Consumer Duties
- Data Accuracy: To ensure timely delivery, the consumer must provide accurate and complete information (Name, active Mobile Number, City, District, and National Address if applicable).
- Receiving the Shipment: The consumer must respond to the shipping company or courier and receive the package on time. The store bears no additional costs (such as return shipping fees) resulting from the consumer ignoring courier calls or providing incorrect contact details.
Third: Transparency & Communication Policy We are here to serve you and keep you updated on your order status:
- Delay Notifications: Should we face any logistical challenges causing a delay, our team is committed to proactively contacting you to provide updates and a revised delivery schedule.
- Customer Care Channels: The "Qamra Abayas" team (Authenticated by the Saudi Business Center, No. 0000293357) is happy to assist you via:
- WhatsApp & Direct Call: 0561962899
- Email: [email protected]
